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What can you expect from our Property Management Department as a tenant?
The mission statement of PRDnationwide is to be the dominant leader in the
Oatley Property Market. It is our aim to support the lifestyle choices of our
clients by delivering a range of property services beyond expectations.
In order to do this we offer benefits such as:
- Property Management Department open weekdays and Saturdays
- Friendly and helpful reception staff to assist with queries
- A Property Manager who is willing to listen to tenants
- Regular property inspections to inform the landlord of maintenance issues
- Fast processing of forms, applications, Bond refunds etc
- Maintenance issues dealt with promptly and efficiently
- Regular contact with tenants
We offer these service standards as the minimum when dealing with tenants and
prospective tenants.
Communication
Our office is open to receive calls during the hours of 9am to 5pm, Monday
to Friday and Saturday.
We guarantee to respond to all communication within the following time frames:
- telephone messages – 24 hours
- email – 24 hours
- fax - 24 hours
- mail - 48 hours
Complaints
We will deal with enquiries or complaints you may have about our service promptly
and completely.
Documentation
We guarantee to provide all documentation in plain English minimising the
use of industry jargon. All documentation to be presented to you will be checked
for accuracy prior to being offered to you for signature.
Personal Information
We value the personal information you give us and will take all reasonable
precautions to prevent unauthorised access to that information.
We will not provide your personal information to any other organisation for
marketing purposes.
We will, with your help, keep your personal information accurate, complete
and up to date. We guarantee to correct any error that you bring to our attention.
Professional Standards
We guarantee you the highest standards of honesty, integrity and professional
practice by conducting all our business dealings with you in full compliance
with the Code of Ethics and Rules of Practice of the Real Estate Institute.
Processing of Tenancy Applications
We guarantee to process your tenancy application as a matter of urgency and
will communicate to you any difficulties with processing it or the outcome
within 2 working days.
Repairs and Maintenance
We will endeavour to attend to all routine requests within 48 hours and all
urgent repairs within 4 hours.
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